Airline loyalty programs

TrueBlue

JetBlue's free program. Points never expire, Mosaic status is earned in tiles of spend, and up to seven members can pool their points.

JetBlue AirwaysUnited States

At a glance

TrueBlue is JetBlue's free loyalty program: members earn points on what they spend and redeem them on any JetBlue flight with no blackout dates. Points never expire. Status, called Mosaic, runs on a second measure called tiles: one tile for every $100 spent on JetBlue travel, and one for every $1,000 on a JetBlue card. Mosaic 1 to 4 starts at 50, 100, 150 and 250 tiles.

Program facts

Operator
JetBlue Airways
Country
United States
Program currency
TrueBlue points, which never expire; tiles track status and reset each calendar year
Flight earning
3 points per dollar of pre-tax fare (1 on Base), plus 3 more (1 on Base) when booked on jetblue.com
Status tiers
Mosaic 1, 2, 3 and 4 at 50, 100, 150 and 250 tiles
Tile earning
1 tile per $100 of JetBlue travel spend; 1 tile per $1,000 on JetBlue cards
Redemption
Any JetBlue-operated flight, no blackout dates; Cash + Points from 500 points
Points Pooling
Up to 7 members share one balance
Airline partners
Earn and redeem with Etihad Airways, Cape Air, Icelandair, Qatar Airways, United Airlines, China Airlines and Condor
Co-brand cards
Barclays JetBlue Mastercard family

Overview

TrueBlue members earn points on the pre-tax fare. Every JetBlue flight earns 3 points per dollar, or 1 point on a Base fare. Booking on jetblue.com adds 3 more points per dollar, or 1 more on Base. Mosaic members stack a bonus on top: 3 points per dollar at Mosaic 1 and 2, 4 at Mosaic 3 and 5 at Mosaic 4. JetBlue says the full stack, with a JetBlue card and a subscription bonus, reaches 20 points per dollar on Main, EvenMore and Mint fares and 16 on Base. JetBlue Vacations packages earn at least 6 points per dollar on the flight.

Points go toward any JetBlue-operated flight with no blackout dates. Cash + Points starts at 500 points and still earns points on the cash share of a flight. Points also pay for the flight, hotel and car parts of a JetBlue Vacations package, and for hotels and cars on TrueBlue Travel. Partner airlines now work both ways: members can earn and redeem with Etihad Airways, Cape Air, Icelandair, Qatar Airways, United Airlines, China Airlines and Condor. Points never expire.

Status runs on tiles, which replaced Mosaic-qualifying points. A member earns 1 tile for every $100 spent on JetBlue flights, many extras and fees, JetBlue Vacations and TrueBlue Travel. Card spend earns 1 tile per $1,000. Mosaic 1 starts at 50 tiles, Mosaic 2 at 100, Mosaic 3 at 150 and Mosaic 4 at 250. Tiles reset every January, and status earned in one year holds through the end of the next. Each new tile milestone also lets a member pick a perk from a menu called Perks You Pick, and those perks stack.

Mosaic 1 brings one free checked bag, and Mosaic 2 and up bring two. Every level gets Mosaic boarding, priority security, same-day switches and a free first drink. Mosaic 3 adds four Move to Mint certificates, which move a member up to Mint, JetBlue's business cabin, when seats are open. Mosaic 4 adds four more, plus entry to the BlueHouse lounges at New York JFK Terminal 5 and Boston Logan Terminal C. The pick menu holds perks such as IHG One Rewards Platinum Elite status, a pet fee waiver and a 15,000-point bonus.

Two features make TrueBlue a household program. Points Pooling lets up to 7 members combine their points in one balance run by a pool leader. Family Tiles lets a parent count the travel spend of enrolled children under 13 toward the parent's own tile total. Barclays issues the JetBlue Mastercard family, and card spend feeds both points and tiles. Enrollment is free for anyone 13 or older.

The tile system shows what JetBlue chose to reward. A tile is a fixed amount of spend, so status tracks dollars, and a member can count progress in whole steps of $100. Card spend counts at a tenth of that rate, which keeps flying at the center while still giving cardholders a path. Pooling and Family Tiles point the same way. They let a family's spend reach a reward or a Mosaic level that each person alone would miss, which makes the household the unit JetBlue is trying to win.

Listings are editorial, compiled from public sources. Program details change; verify with the operator.

Related

Airline loyalty programs

More from the directory

See all 30