Leading the next era of enterprise loyalty.

Shyam has spent nearly 30 years driving customer loyalty, marketing and data strategy for enterprise-level businesses.

At Oracle, he led global loyalty initiatives for major travel, hospitality and retail brands, contributing to innovative systems and securing multiple patents.

As CEO of Loyalty Juggernaut, he now leads a global effort to transform customer engagement, providing AI-powered, scalable technology that builds brand advocates for Fortune 500 companies. Based in San Jose, Shyam also advises startups and explores behavioral economics. He focuses on creating lasting customer relationships and shaping market strategies.

Kalpak Shah is a technology innovator with nearly two decades of experience driving transformative enterprise and consumer applications.

At Loyalty Juggernaut, he leads GRAVTY®, an AI-powered loyalty platform delivering hyper-personalized, predictive customer experiences. A recognized inventor, he holds multiple patents in AI, machine learning and data science, focusing on redefining customer engagement through intelligent solutions.

Previously, he led technology teams at successful startups, applying expertise in generative AI, big data and social media marketing. Based in Palo Alto, CA, Kalpak mentors startups and contributes as a thought leader in AI and data science.

David is a seasoned leader with over 30 years of experience in loyalty strategy, agency growth and data-driven marketing. His career includes significant leadership roles at Oracle, AIMIA, BlueWater Media and Kobie Marketing, where he spent 11 years as Chief Strategy Officer and later Chief Innovation Officer.

David’s deep understanding of building successful loyalty programs, coupled with his ability to blend strategic thinking with practical execution, makes him a valuable asset to the company. A recognized voice in the loyalty industry, David frequently shares insights at conferences and in publications.

At Loyalty Juggernaut, he leads commercial strategy, focused on driving growth and expanding the company’s global market presence.

Sri is a go-to-market leader with 25+ years scaling enterprise SaaS businesses from $10M to $150M+ ARR at Oracle, SAP, Autodesk and Adobe. He has built and executed multi-year growth strategies (30% CAGR in Adobe Digital Media, 60%+ CAGR in Digital Experience), led SaaS transitions, and managed $25M+ in partner marketing programs across global markets.

As CRO at Loyalty Juggernaut, Sri scales the commercial engine across airlines, hospitality, retail and loyalty ecosystem programs, with a focus on disciplined territory expansion, partner-led growth and high-performance teams that turn ambitious GTM plans into measurable revenue.

Alejandro brings 25+ years in loyalty and digital transformation, having led major Latin American programs across B2C and B2B sectors. As former CEO of a leading loyalty ecosystem program, he pioneered customer engagement ecosystems across the region.

Founder of LEAL HUB, he advises on loyalty, fintech-powered rewards, and sustainable program management. A recognized thought leader, he writes, speaks and hosts a Spanish-language loyalty podcast. He is passionate about classic car restoration and adventure travel.

Patrick Grubbs is a seasoned sales and business development executive who delivers complex technology solutions. As EVP at Loyalty Juggernaut, he leads strategic growth and partnerships, specializing in travel, logistics and supply chain.

He introduces and scales enterprise solutions for global clients, aligning product innovation with market needs. He holds an MBA from SMU Cox and is known for his strategic sales acumen and deep product expertise.

Varun Ajwani is a customer success and technology leader with 20 years of experience in SaaS and CRM. As SVP at Loyalty Juggernaut, he ensures clients maximize their loyalty investments. He has led client delivery, engineering and QA teams, specializing in Agile project management and data integrations.

Previously, he led Oracle Loyalty teams and managed implementations for major brands like WestJet and Emirates. He advises CXOs on loyalty and customer experience, focusing on technology-driven transformation and team building.

Dinesh Kulhari is a growth-focused technology leader with 20+ years driving digital transformation in retail and loyalty. As VP at Loyalty Juggernaut, he leads growth and solution engineering, drives go-to-market strategies, and wins key accounts.

He has led ERP and BI initiatives at SPAR, Carrefour and GE Money, and implemented Carrefour’s MyClub and SHARE Rewards programs. A certified Scrum Product Owner and ITIL professional, he holds a B.E. in computer science and engineering and is based in Dubai.

Sharath is a program operator and loyalty strategy expert turned platform leader, with 15+ years designing and running programs across airlines, retail and financial services in the IMEA region.

At Air Arabia, he led the transformation of AirRewards into one of the region’s most commercially disciplined loyalty operations. He later ran the loyalty consulting practice at Collinson, advising airlines, banks and retailers on program strategy.

As General Manager for International Markets at Loyalty Juggernaut, Sharath heads the business across MENA and APAC. He works with loyalty leaders to close the gap between what programs aspire to and what their technology allows them to execute.

Jorge has over 25 years in loyalty marketing with deep experience in frequent guest programs and loyalty strategy. As Managing Director for LATAM, he has expanded the company’s regional presence and secured contracts with major companies in retail, travel and finance.

Based in Mexico City, he manages the company’s commercial operations across Latin America. Outside of work, he enjoys music theory and stock market analysis.

Alina is an enterprise technology and solutions consulting leader with over 18 years of experience spanning loyalty, customer engagement and enterprise SaaS. Her career includes leadership roles at Antavo, Marigold, and Comarch, where she has led presales organizations, shaped solution strategy and helped global brands translate complex business challenges into technology strategies that drive measurable value.

At Loyalty Juggernaut, Alina leads Presales Consulting, shaping solution strategy and helping global brands reimagine their loyalty programs through GRAVTY®.

Samir is a customer-focused leader with 35+ years of experience, excelling at building strong relationships and exceeding expectations across diverse sectors. A key member of the original GRAVTY® product development team, he also launched impactful loyalty programs in airline, hospitality and ecosystem industries.

Currently, he leads a high-performing product specialist team, driving customer support and loyalty program innovation. He holds an engineering degree from St. Xavier Institute Mumbai.

Srivalli is a results-oriented leader with over 11 years of expertise spanning executive operations, strategic initiatives, product management, and the execution of critical projects. As Director of Executive Operations at Loyalty Juggernaut, she works closely with leadership to drive strategic priorities, enable cross-functional execution, and deliver impactful business outcomes.

Srivalli holds the distinction of being a gold medalist in her B.Tech and a top-ranking MBA graduate.

Aleksandar leads UX design and information architecture at Loyalty Juggernaut, specializing in mobile and web experiences.

He manages all aspects of UI/UX design with a focus on delivering intuitive user experiences that streamline learning curves for all users. Aleks brings expertise in design management and crafting seamless interactions across the GRAVTY® platform.

With 18 years of experience spanning HR practice and consulting, Shraddha is the driving force behind employee lifecycle management at Loyalty Juggernaut. She is passionate about cultivating a positive employee experience, expertly managing employee relations and ensuring seamless alignment of HR strategies with company goals.

Shraddha leads the development and execution of key HR strategies, policies and programs that directly underpin Loyalty Juggernaut’s business objectives and core values, fostering a vibrant and engaged workforce.

Martin is a sales leader in SaaS software solutions, with over 15 years of experience advising global enterprises and designing Customer Experience, Marketing, CPQ, and Loyalty transformations across Europe and international markets.

At enterprise technology leaders such as Oracle and Loyalty Juggernaut, he has driven complex CX and Loyalty initiatives, enabling organizations to streamline loyalty processes, optimize ecosystem strategy, and improve commercial efficiency.

As a Senior Sales Leader, Martin works closely with executive stakeholders and enterprise clients to bridge the gap between ambitious business goals and the software architecture required to execute them seamlessly.

Murali Subramanian is a seasoned leader in enterprise applications who spent 24 years at Oracle, shaping CRM On-Demand and E-Business Suite. As General Manager, he drove key growth initiatives and led Oracle India’s Applications Development Center for 15 years, building global IT teams.

Later, as CEO of Innovacx, he focused on digital transformation. He advises CXOs on technology-driven customer success, with leadership emphasizing transformation and operational excellence. Based in Hyderabad, he holds an M.S. from the University of Texas, El Paso.

Jim Kowalski is a seasoned technology executive, currently CEO and Principal of The Blacksmith Group, advising on cloud strategy and go-to-market execution. With over two decades of experience, he has driven transformative growth at companies like Oracle, Marketo (pivotal in its $1.9B acquisition), and Domo.

As a Limited Partner at Broom Ventures, he guides emerging tech companies. Beyond business, Jim mentors veterans through The Honor Foundation and supports healthcare initiatives.

Rajesh Rishi brings 20+ years in loyalty and engagement, holding an MBA from Hull. He has led transformative initiatives for major brands, leveraging AI/ML and data analytics to redefine customer engagement.

He has managed 50+ professionals, implementing CRM and loyalty systems that significantly boosted customer lifetime value and retention. His expertise spans data-driven personalized campaigns, strategic program design, building partnerships and driving innovation, consistently delivering measurable results.