Hotel loyalty programs
IHG One Rewards
IHG's program relaunched in 2022, with milestone rewards and a Reward Night model spanning economy to luxury brands.
IHG Hotels & ResortsUnited Kingdom
At a glance
IHG One Rewards is the loyalty program of IHG Hotels and Resorts, relaunched in 2022 from IHG Rewards Club. Members earn IHG One Rewards points on stays across IHG's brand range and on co-brand cards, then redeem them for Reward Nights. The 2022 redesign added milestone rewards and a five-tier ladder from Club to Diamond Elite.
Program facts
- Headquarters
- United Kingdom
- Relaunched
- 2022, from IHG Rewards Club
- Earning model
- Spend-based points; Reward Nights; milestone rewards; fourth-night-free on points
- Footprint
- Multi-brand global portfolio, economy to luxury
Overview
IHG One Rewards relaunched in 2022, replacing IHG Rewards Club. Members earn points on stays across a brand range from Holiday Inn Express to Six Senses and InterContinental, plus co-brand cards, then redeem for Reward Nights. The redesign introduced a five-tier ladder, Club, Silver, Gold, Platinum, and Diamond Elite, and a set of milestone rewards that pay out bonuses as members accumulate qualifying nights through the year. A fourth-night-free benefit on points redemptions rewards longer stays.
The structural innovation worth studying is milestone rewards. Traditional tier programs concentrate their payoff at status thresholds, which leaves the large middle of the base with little reason to keep engaging once the next tier looks out of reach. Milestone bonuses spread rewards across the accumulation curve, starting at twenty nights and repeating every ten nights to one hundred, regardless of final tier. The operator lesson is that rewarding cumulative progress, not only threshold crossings, re-engages mid-tier members and smooths the classic drop-off between enrollment and elite status.
Listings are editorial, compiled from public sources. Program details change; verify with the operator.
Hotel loyalty programs
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