Shoptalk Spring 2027

Shoptalk Spring is a retail and commerce conference held at Mandalay Bay in Las Vegas, known for a curated meetings format that pairs retailers with partners. The agenda covers how brands acquire, convert and retain customers across channels, with loyalty, membership and personalization running through the retention sessions. Executives from large retailers and direct-to-consumer brands present the customer strategies they are shipping, including paid membership, app-based engagement and the use of artificial intelligence in merchandising and marketing. It draws senior commercial, digital and marketing leaders from across retail.

Why go

For a retail CX leader, Shoptalk's retention track and meetings program surface both peer membership tactics and the vendors building them, in one concentrated few days.