What does a property management system integration do for a loyalty program?
For hotels, the property management system runs the front desk: reservations, check-in, folio, and check-out. A PMS integration brings the loyalty program to the property.
Front desk staff can look up a member, check a balance, post a stay for accrual, and redeem points or vouchers against the folio without leaving the PMS.
What does the Protel connector cover?
In the GRAVTY® integration catalog, the Protel connector is listed under PMS with this scope:
Connector scope
Streamlines account enquiry, points redemption, and cancellation for a seamless guest loyalty experience.
Connector scope is defined per deployment. The integrations page lists the full catalog, and the GRAVTY® docs cover the platform APIs that integrations are built on.
