What does a property management system integration do for a loyalty program?
For hotels, the property management system runs the front desk: reservations, check-in, folio, and check-out. A PMS integration brings the loyalty program to the property.
Front desk staff can look up a member, check a balance, post a stay for accrual, and redeem points or vouchers against the folio without leaving the PMS.
What does the Protel connector cover?
In the GRAVTY integration catalog, the Protel connector is listed under PMS with this scope: Streamlines account enquiry, points redemption, and cancellation for a seamless guest loyalty experience.
Connector scope is defined per deployment. The integrations page lists the full catalog, and the GRAVTY docs cover the platform APIs that integrations are built on.
